Answers to some of the questions we get asked the most
Why is my promo code not working?
This is usually due to the code either being expired, or the product(s) in your cart not being eligible for that particular discount. If you have tried several times and feel there is still an error please reach out to us at help@unifclothing.com and we will help you as soon as we can.
When will my order ship?
We get very eager when we order stuff too so we understand. UNIF is a small team and we do our best to get all orders shipped within 1-2 business days of being ordered. We prioritize orders that have opted for express delivery. Our warehouse is open Mon-Thur and is dedicated to providing accurate and timely service. We appreciate your patience (especially during sale seasons).
What payment types are accepted?
UNIF takes most modern forms of payment through our checkout. Major credit cards, ApplePay, GooglePay, AliPay, AfterPay, ShopPay, CashApp and PayPal are all offered.
What's the deal with UNIF?
This is a great question, and we are happy you asked. A little insight into our business is that we are much smaller than you think. We are a team of less than 20 employees from top to bottom and pride ourselves on providing a living wage throughout our entire supply chain from the family-owned factories that we have worked with for over a decade, to our in-house warehouse and fulfillment team, to our design team and beyond.Â
Along with that we are always striving to produce our products in limited quantities to cut down on waste and also to be able to use materials that are not harmful to you or the environment. Long story short, there are a lot of shortcuts that a business can take to juice profits out of its customers and staff, we try to do the opposite. One secret to staying in business over 15 years is supplying the best quality we can while maintaining the lowest price possible in order to provide you with a product that you and we can be proud of. We really care about what we do here and we hope that shows. Thank you as always for your support from the UNIF Family <3 UNIF
Is the style I want coming back??
The best way to insure that a sold out style you're after comes back is to sign up to be notified via email on the product page. As a way of keeping waste down we only produce in limited quantities and determine reorders based on your interest, so sign up to be notified and comment to us on our socials and we will do our best to get it made for you.
