Customer Service

Our customer service hours are Monday-Thursday, 9am-3pm PST. We are closed on Fridays and weekends.

To contact Customer Service, please email us at help@unifclothing.com or call us toll free at +1-888-307-0451 during our operating hours. 

ORDERING 

Upon placing an order, a receipt is automatically emailed confirming purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrectly priced item, insufficient stock, or any other reason, as we see fit. Please note that UNIF Clothing shall have the right to refuse or cancel any such orders, whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, UNIF Clothing shall issue a refund to your credit card account for the amount you paid. UNIF cannot guarantee that all items included in the shop are in stock at the time of your order. If an item is unavailable, the UNIF Customer Service team will notify you in a timely manner. UNIF reserves the right to amend content of the site at any time. UNIF will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur. UNIF reserves the right to cancel any order prior to shipping, should we find an error in pricing.

 

LOST/STOLEN PACKAGES

All UNIF shipments are sent out with tracking information from the selected carrier. UNIF is not responsible for any lost/stolen packages once they leave the UNIF warehouse. If you believe your package has been lost or stolen please reach out to your selected carrier (i.e. USPS, UPS, FedEx) and file a claim. UNIF will not file claims on your behalf. UNIF will not replace lost/stolen packages. We offer Guide shipping protection for domestic and international orders at checkout and all reimbursements can be filed in the section at the bottom of our site labeled 'Guide Package Protection' after purchasing package protection. Guide is a 3rd party provider and will be your point of contact for these claims. Thank you for your understanding.

 

PRE-ORDERS

Pre-orders are orders for items that are not in stock currently but that are expected to be available for purchase at a later date. We will post an expected delivery date window on all pre-order product pages. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. You may be charged a deposit fee that will have the balance charged once the item is available an ready to ship in our warehouse. You will be sent notification of final payment and a shipping notification when the product arrives. Customers may request a refund for their deposit by e-mailing help@unifclothing.com (please share your order# in the details of that e-mail).

PAYMENT & PRICING

We accept VISA, MasterCard, American Express, Discover credit card payments as well as PayPal payments.

 

SHIPPING & DELIVERY

Once your order has shipped you will receive an email confirmation of shipment that includes a tracking number and a link to track your package all the way to your door (hehe, track your package).

All orders are shipped within 48 hours on weekdays. We are closed on weekends. Tracking numbers are updated when shipments are picked up at the end of the day. If you have not received an email with a tracking number within 2 business days of placing your order, feel free to contact help@unifclothing.com.

 

DOMESTIC SHIPMENTS

All orders over $250 will require a signature upon delivery.

Free Economy Shipping on all U.S. orders over $250

Expedited options available - $11.95-19.95 (Delivery is by UPS Ground, or FedEx and delivery time is between 1-5 business days (California and most western states receive within 1-3 business days). Orders placed to PO Boxes, Military Bases, and U.S. Territories will be shipped via USPS priority mail.

 

 

INTERNATIONAL SHIPMENTS

Updated policy as of April 23 2024 - All international packages may be subject to duties and taxes. Customers are responsible for any local duties or taxes upon delivery in any country where applicable.  The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information. Shipping prices are determined on a sliding scale by country and weight. UNIF reserves the right to update it's policy at any time. For any questions re: shipping to your country please don't hesitate to ask via email at help@unifclothing.com

 

RETURNS & REPLACEMENTS

For information regarding returns and exchanges, please click here

 

PRIVACY & SECURITY

When accessing our website, UNIF will learn certain information about you during your visit. How we handle information we learn about you depends upon what you do when visiting our site.

If you visit our site to read or download information on our pages, we collect and store the following information about you:

  1. The name of the domain from which you access the Internet
  2. The date and time you access our site
  3. The Internet address of the website you used to link directly to our site 

If you identify yourself by sending us an email containing personal information, then the information collected will be solely used to respond to your message.

The information collected is for statistical purposes. UNIF may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, UNIF uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damages.

UNIF will not obtain personally identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

 

The materials contained in this site are protected by applicable copyright and trademark law. Any unauthorized use of the materials appearing in this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. © & ® 2016 UNIF, LLC. All rights reserved.

All materials appearing anywhere in this site are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by UNIF, LLC. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form by any means without UNIF, LLC’s prior written permission. 

TRADEMARK

The trademarks, service marks, logos and graphics (the “Trademarks”) appearing anywhere in this site are the registered and/or unregistered Trademarks of UNIF, LLC. Other product names used in this publication are for identification purposes only and may be trademarks of their respective companies. No license or right is granted by implication, estoppel or any other means to use any trademark appearing on UNIF LLC’s Internet sites.