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Help
& FAQs
01.

How can I change/cancel my order?

If you need to make any changes/cancellations please contact us immediately. If your order has not yet been processed to our warehouse/shipped we can cancel your order and or make any sizes and address adjustments. Please note once processed to our warehouse we can no longer cancel/make any changes to your order. Cancellations and changes cannot be guaranteed. We will do our best to accommodate your request.
02.

What is your return policy?

Full price items purchased at UNIF are eligible for a full refund, size exchange, or store credit within 30 days of purchase. Sale items are eligible for store credit or size exchange ONLY, and must be received by UNIF within 30 days of purchase. Returned items must be in the exact same condition as they were received. If you receive a damaged or incorrect item please contact us at Help@unifclothing so that we can assist you.
03.

When will my order be shipped?

After your payment is verified, it takes up to 24-48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. Please note that our office/warehouse is closed Friday-Weekends and are currently shipping Mondays,Tuesdays, and Thursdays. Expedited delivery options will be prioritized.
04.

Will I have to pay International taxes and Duties?

Duties and taxes that are charged upon arrival in the destination country. Unfortunately, we have no control over customs and the prices are completely up to the customs agency in the receiver's country. This is stated on our Customer Service page as well as in the Terms & Conditions agreed to at checkout.
05.

How do I track my order (Standard International)?

Standard International orders will be shipped and delivered via your local post. You may track your order at:

https://portal.epgshipping.com/ParcelTracker/HomePageTracker

Once tracking has updated you will see a local tracking number that you will be able to use to track this package via your local post. Please note that International standard shipping will be delivered to your local post office for pick up.
06.

How can I model for UNIF?

Please submit all casting inquiries to casting@unifclothing.com - Please include photos and basic contact info and we will get back to you! Thanks.

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